SolarSAAS Terms and Conditions

Effective Date: [JANUARY 2026]

Last Updated: [JANUARY 2026]


Welcome to SolarSAAS. These Terms and Conditions govern your use of our website, SaaS platform, CRM/ERP solution, implementation services, support services, training, integrations, and any other products or services provided by SolarSaaS.

By accessing our website, using our platform, signing up for a demo, approving a quotation, making payment, or using any SolarSAAS service, you agree to these Terms and Conditions.


1. About SolarSAAS

SolarSAAS provides a cloud-based CRM and Solar Design ERP solution designed for the solar industry. Our platform helps solar companies manage leads, customers, quotations, projects, procurement, installation, invoicing, maintenance, reporting, and related business operations.

SolarSAAS is a business software platform. It does not provide legal, tax, accounting, engineering, electrical design, solar design certification, government approval, utility approval, or regulatory advisory services unless separately agreed in writing.


2. Use of the Platform

Subject to full advance payment and compliance with these Terms, SolarSAAS grants you a limited, non-exclusive, non-transferable right to use the platform during your active subscription period.

You agree not to:

  1. Copy, resell, rent, sublicense, or distribute the platform.
  2. Reverse engineer, modify, or misuse the platform.
  3. Share user login credentials.
  4. Use the platform for illegal, harmful, or fraudulent activities.
  5. Attempt to access data, systems, or features without authorization.
  6. Use SolarSAAS to build or support a competing product.

SolarSAAS reserves all rights not expressly granted to you.

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3. Customer Responsibility

You are responsible for:

  1. Providing correct company, billing, and user information.
  2. Managing your users, passwords, access rights, and permissions.
  3. Ensuring your users follow these Terms.
  4. Providing accurate business, customer, product, project, and financial data.
  5. Reviewing and approving all system outputs, reports, quotations, invoices, and workflows.
  6. Ensuring your use of SolarSaaS complies with applicable laws and industry requirements.

SolarSAAS is not responsible for losses caused by incorrect data, wrong configuration instructions, customer-side mistakes, internal misuse, weak passwords, or lack of user training/adoption.


4. Subscription and Access

Your access to SolarSaAAS depends on the subscription plan, users, modules, features, storage, services, and duration purchased by you.

SolarSaaS may charge additional fees for:

  1. Extra users.
  2. Extra companies or branches.
  3. Extra storage or usage.
  4. Additional modules.
  5. Custom reports or dashboards.
  6. Integrations.
  7. Data migration.
  8. Training.
  9. Support.
  10. Customization or development.

SolarSAAS may restrict, suspend, or stop access if your subscription expires, payment is pending, usage exceeds the agreed plan, or these Terms are breached.


5. Payment Terms

All SolarSAAS subscriptions, product offerings, implementation services, training, support, integrations, customization, development, and professional services are payable 100% in advance.

SolarSaaS is not required to start, activate, configure, implement, train, support, customize, integrate, or deliver any service until full payment has been received.

Payment terms:

  1. All fees are payable in advance.
  2. Subscription fees must be paid before the subscription starts.
  3. Renewal fees must be paid before the renewal period starts.
  4. Service fees must be paid before work starts.
  5. Bank charges, payment gateway fees, taxes, currency conversion charges, and transfer charges are the customer’s responsibility.
  6. Payment is considered received only after cleared funds are credited to SolarSAAS or its authorized account.


6. No Refund Policy

All payments made to SolarSAAS are non-refundable, unless SolarSAAS approves otherwise in writing or refund is required by applicable law.

No refund will be provided for:

  1. Non-use or partial use of the platform.
  2. Change of mind.
  3. Customer-side delays.
  4. Failure to provide required data or access.
  5. Lack of internal adoption or training attendance.
  6. Change in business requirements.
  7. Subscription cancellation before expiry.
  8. Work already started, planned, delivered, or reserved.
  9. Third-party service issues.
  10. Termination due to breach of these Terms.

SolarSAAS may, at its sole discretion, offer service credit, extension, or adjustment, but this is not an obligation.


7. Implementation, Configuration, and Services

SolarSAAS may provide onboarding, implementation, configuration, training, data migration, customization, integration, consulting, or support services as agreed in the quotation, proposal, invoice, or statement of work.

Only items clearly mentioned in the approved scope are included. Anything not expressly included will be treated as additional work and may require separate approval and advance payment.

Unless agreed in writing, services do not include:

  1. Data cleansing.
  2. Manual data correction.
  3. Unlimited revisions.
  4. Unlimited training.
  5. Complex custom development.
  6. Third-party troubleshooting.
  7. Legal, tax, accounting, or engineering advisory.
  8. Government, utility, or regulatory approvals.


8. Change Requests

Any new requirement, change in approved scope, additional feature, extra report, new workflow, additional integration, rework, or modification after approval will be treated as a change request.

SolarSAAS may provide a separate cost and timeline for change requests. Work will start only after written approval and full advance payment.


9. Customer Data

You retain ownership of the data you upload or enter into SolarSAAS.

You grant SolarSAAS permission to host, store, process, back up, and use your data only as needed to provide the platform and services.

You are responsible for:

  1. Accuracy of your data.
  2. Legality of your data.
  3. Required permissions and consents.
  4. Reviewing migrated or imported data.
  5. Keeping your own backup of important business records.

SolarSAAS is not responsible for losses caused by incorrect, incomplete, outdated, duplicated, or wrongly imported data.


10. Data Migration

Where data migration is included, SolarSAAS will assist based on agreed templates, scope, and formats.

Unless agreed separately, data migration does not include data cleansing, deduplication, correction of historical errors, accounting reconciliation, or unlimited re-imports.

The customer must review and approve migrated data. Any changes after approval may be chargeable.


11. Third-Party Services and Integrations

SolarSAAS may connect with third-party systems such as email providers, payment gateways, accounting tools, APIs, hosting providers, messaging tools, or other applications.

SolarSAAS is not responsible for third-party downtime, API changes, pricing changes, approval delays, authentication issues, data sync issues, or service discontinuation.

Any third-party subscription, license, approval, credential, or usage fee is the customer’s responsibility unless clearly included in writing.


12. Support and Maintenance

SolarSAAS may provide support based on your subscribed plan or agreed support package.

Support may include platform guidance, issue review, basic troubleshooting, and standard feature assistance.

Support does not include custom development, new features, data correction, third-party issue resolution, repeated training, or business consulting unless separately agreed.

SolarSAAS may update, improve, modify, remove, or replace platform features from time to time. Temporary downtime may occur due to maintenance, updates, hosting issues, or events beyond our control.


13. Intellectual Property

SolarSAAS owns all rights to the platform, software, design, workflows, templates, reports, dashboards, documentation, branding, content, and related materials.

You are granted only the right to use the platform during your active subscription.

Unless expressly agreed in writing, any custom configuration, development, report, workflow, script, template, or enhancement created by SolarSAAS remains the property of SolarSAAS.


14. Confidentiality

Both parties agree to keep confidential information private and use it only for the purpose of delivering or using SolarSAAS services.

Confidential information includes business data, pricing, system access, project information, technical details, and non-public information.

This does not apply to information that is public, already known, independently developed, legally required to be disclosed, or received from a third party without restriction.


15. Security

SolarSAAS will take commercially reasonable steps to protect the platform and customer data.

However, no cloud system or internet-based service can be guaranteed to be completely secure.

You are responsible for maintaining strong passwords, user access controls, device security, and internal data protection practices.

SolarSAAS is not liable for security issues caused by customer-side negligence, compromised credentials, shared passwords, unauthorized internal access, or third-party systems.


16. Solar Industry Disclaimer

SolarSAAS helps manage solar business operations, but it does not guarantee project success, sales conversion, energy output, ROI, savings, installation quality, permit approval, utility approval, or regulatory compliance.

You are responsible for validating all solar quotations, technical details, project calculations, commercial offers, designs, permits, and installation decisions with qualified professionals.

SolarSAAS shall not be liable for project delays, installation issues, customer disputes, design errors, approval delays, regulatory penalties, or business losses arising from your solar operations.


17. Limitation of Liability

To the maximum extent permitted by law, SolarSAAS shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, revenue, business, data, customers, goodwill, opportunity, or project delays.

SolarSAAS’s total liability for any claim shall not exceed the amount actually paid by the customer to SolarSAAS for the affected service during the one month immediately before the issue occurred.


18. Suspension and Termination

SolarSAAS may suspend or terminate access immediately if:

  1. Payment is overdue.
  2. Subscription has expired.
  3. These Terms are breached.
  4. The platform is misused.
  5. There is a security risk.
  6. The customer violates law.
  7. Usage creates technical, legal, or reputational risk for SolarSAAS.

After termination or expiry, access to the platform and services may be disabled. No refund will be due for unused periods or unused services.

SolarSAAS may retain or delete customer data according to its internal policy, legal requirements, and operational needs.


19. Indemnity

You agree to protect and hold SolarSAAS harmless from any claims, losses, damages, penalties, costs, or expenses arising from:

  1. Your use of the platform.
  2. Your business operations.
  3. Your customer data.
  4. Your breach of these Terms.
  5. Your violation of laws.
  6. Your solar projects, quotations, installations, or services.
  7. Your use of third-party integrations.
  8. Misuse by your users, employees, contractors, or representatives.


20. Force Majeure

SolarSAAS shall not be responsible for delay, failure, downtime, or non-performance caused by events beyond its reasonable control, including internet failure, hosting provider issues, cyberattacks, power failure, natural disasters, war, government action, third-party failure, API failure, or other unexpected events.


21. Marketing Rights

Unless you object in writing, SolarSAAS may use your company name, logo, and general project reference in its website, customer list, presentations, case studies, or marketing materials.

SolarSAAS will not disclose your confidential business data without permission.


22. Governing Law and Disputes

These Terms shall be governed by the laws of [INDIA/DELHI].

Any dispute shall be subject to the courts of [DELHI/INDIA], unless SolarSAAS chooses another competent jurisdiction for payment recovery, intellectual property protection, or urgent legal action.

The customer must raise any billing or service dispute within 7 days of the invoice or issue. If no dispute is raised within this period, the invoice or service shall be considered accepted.


23. Changes to These Terms

SolarSAAS may update these Terms from time to time. Updated Terms may be posted on our website or shared through other communication channels.

Continued use of SolarSAAS after changes means you accept the updated Terms.


24. Contact Us

For any questions regarding these Terms, please contact:

SolarSAAS

Website: https://solarsaas.com

Email: [INFO@SOLARSAAS.COM]

 

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