SolarSAAS Privacy Policy

1. About SolarSAAS

SolarSAAS provides a cloud-based CRM and ERP software solution for the solar industry. Our platform helps solar companies manage leads, customers, quotations, projects, procurement, installation, invoicing, maintenance, reporting, automation, and related business operations.

For the purpose of this Privacy Policy:

“SolarSAAS,” “we,” “us,” or “our” means SolarSAAS and its authorized representatives.

“Customer,” “you,” or “your” means the company, business, organization, user, or person using SolarSAAS.

“Platform” means the SolarSAAS website, software, SaaS application, CRM/ERP modules, services, tools, integrations, and related offerings.

“Customer Data” means all business data, personal data, customer records, lead records, project data, documents, files, and information uploaded, entered, processed, or stored by the customer in SolarSAAS.


2. Our Role

Depending on the situation, SolarSAAS may act as:

  1. Data Controller when we collect and use data for our own business purposes, such as website inquiries, demo requests, billing, marketing, account management, and customer communication.
  2. Data Processor when we process Customer Data inside the platform on behalf of our customers.

Under privacy frameworks such as GDPR, a controller generally decides why and how personal data is used, while a processor handles personal data on behalf of the controller.

Where you upload data of your customers, employees, vendors, leads, or users into SolarSAAS, you remain responsible for ensuring that you have the required legal basis, consent, notice, and authority to process that data.


3. Information We Collect

SolarSAAS may collect the following types of information:

A. Website and Inquiry Information

When you visit our website or contact us, we may collect:

  1. Name.
  2. Email address.
  3. Phone number.
  4. Company name.
  5. Job title.
  6. Country or location.
  7. Message details.
  8. Demo request details.
  9. Business requirements.
  10. Website usage data.

B. Account and Subscription Information

When you subscribe to SolarSAAS, we may collect:

  1. Company details.
  2. Billing details.
  3. Authorized contact details.
  4. User names and email addresses.
  5. Subscription plan details.
  6. Payment status.
  7. Invoice and transaction records.
  8. Support and service history.

C. Platform Usage Information

When you use SolarSAAS, we may collect:

  1. Login activity.
  2. IP address.
  3. Device and browser details.
  4. Usage logs.
  5. Feature usage.
  6. Error logs.
  7. Security logs.
  8. System performance data.
  9. Audit trails.
  10. User activity inside the platform.

D. Customer Data Uploaded to the Platform

Customers may upload or enter data such as:

  1. Leads and customer records.
  2. Contact details.
  3. Solar project information.
  4. Quotations and proposals.
  5. Products and pricing.
  6. Procurement and inventory records.
  7. Installation and maintenance records.
  8. Invoices and business documents.
  9. User and employee data.
  10. Reports, attachments, and files.

The customer remains the owner of Customer Data.

E. Support and Communication Data

When you contact us for support, implementation, training, or service assistance, we may collect:

  1. Emails and messages.
  2. Call notes.
  3. Support tickets.
  4. Screenshots.
  5. Error details.
  6. Configuration details.
  7. Access information shared by you.
  8. Meeting notes and service records.

F. Cookies and Tracking Data

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website usage, improve performance, support marketing, and enhance user experience.


4. How We Use Information

SolarSAAS may use collected information for the following purposes:

  1. To provide, operate, and maintain the SolarSAAS platform.
  2. To create and manage customer accounts.
  3. To activate subscriptions and services.
  4. To process billing, invoices, and payments.
  5. To deliver implementation, training, configuration, and support.
  6. To respond to inquiries, demo requests, and service requests.
  7. To improve platform performance, features, security, and usability.
  8. To monitor usage, detect errors, and prevent misuse.
  9. To provide customer communication, updates, and notifications.
  10. To manage renewals, upgrades, and service changes.
  11. To protect SolarSAAS rights, systems, users, and business interests.
  12. To comply with legal, tax, accounting, regulatory, and contractual obligations.
  13. To prevent fraud, unauthorized access, abuse, and security risks.
  14. To send marketing, product updates, or promotional communication where permitted.
  15. To analyze aggregated or anonymized usage trends.

SolarSAAS may use aggregated, anonymized, or non-identifiable data for analytics, product improvement, reporting, benchmarking, business intelligence, and marketing. Such data does not identify a specific customer or individual.


5. Legal Basis for Processing

Where applicable privacy laws require a legal basis, SolarSAAS may process personal data based on:

  1. Contract necessity – to provide the platform, subscription, support, and services.
  2. Legitimate interest – to improve services, protect security, manage customer relationships, and operate our business.
  3. Consent – where consent is required for marketing, cookies, or optional processing.
  4. Legal obligation – to comply with applicable laws, tax, accounting, and regulatory requirements.
  5. Customer instructions – when processing Customer Data as a service provider or processor.


6. Customer Responsibility for Data

Customers are responsible for:

  1. Ensuring Customer Data is accurate, lawful, and authorized.
  2. Obtaining required consent from their customers, employees, vendors, leads, and users.
  3. Providing privacy notices to individuals whose data is entered into SolarSAAS.
  4. Managing user access, roles, permissions, and passwords.
  5. Reviewing data before uploading or importing it.
  6. Keeping independent backups of important business records.
  7. Complying with applicable privacy, employment, tax, accounting, and business laws.

SolarSAAS is not responsible for claims, losses, penalties, or disputes arising from Customer Data uploaded, processed, or used by the customer without proper authority, consent, notice, or legal basis.


7. Sharing of Information

SolarSAAS may share information with:

  1. Hosting providers.
  2. Cloud infrastructure providers.
  3. Payment processors.
  4. Email and communication service providers.
  5. Analytics and monitoring providers.
  6. Support and ticketing tools.
  7. Implementation partners or contractors.
  8. Professional advisors such as accountants, auditors, consultants, or lawyers.
  9. Government, regulatory, legal, or law enforcement authorities where required.
  10. Third-party tools or integrations authorized by the customer.

SolarSAAS does not sell Customer Data.

We may share data where necessary to provide services, protect our rights, comply with law, enforce agreements, recover payments, investigate misuse, prevent fraud, or maintain platform security.


8. Third-Party Integrations

SolarSAAS may integrate with third-party services such as email platforms, payment gateways, accounting tools, APIs, messaging tools, solar design tools, cloud services, analytics tools, or other business applications.

When you connect third-party services, you authorize SolarSAAS to exchange required data with those services.

SolarSAAS is not responsible for the privacy practices, security, availability, data handling, pricing, policy changes, API changes, or failures of third-party services. Your use of third-party services is governed by their own terms and privacy policies.


9. Payment Information

SolarSAAS may collect billing details, invoice details, tax details, and payment confirmation records.

Payments may be processed through banks, payment gateways, or third-party payment providers. SolarSAAS does not control the security or privacy practices of third-party payment processors.

All payment-related processing is also subject to our Terms and Conditions, including our 100% advance payment and non-refundable payment policy.


10. Cookies and Website Analytics

SolarSAAS may use cookies and similar technologies to:

  1. Improve website performance.
  2. Understand visitor behavior.
  3. Remember preferences.
  4. Measure marketing effectiveness.
  5. Detect technical issues.
  6. Improve user experience.
  7. Support security and fraud prevention.

You may disable cookies through your browser settings. However, some website or platform features may not work properly without cookies.


11. Data Storage and Retention

SolarSAAS may retain information for as long as necessary to:

  1. Provide the platform and services.
  2. Maintain customer accounts.
  3. Meet legal, tax, accounting, and audit requirements.
  4. Resolve disputes.
  5. Enforce agreements.
  6. Prevent fraud or misuse.
  7. Maintain business records.
  8. Protect SolarSAAS legal and commercial interests.

After subscription expiry, cancellation, or termination, SolarSAAS may retain or delete Customer Data according to its internal policies, contractual terms, legal requirements, and operational needs.

SolarSAAS is not obligated to store Customer Data indefinitely.


12. Data Export and Deletion

During an active paid subscription, customers may request data export where technically available and commercially reasonable.

SolarSAAS may require identity verification, authorization confirmation, payment clearance, and settlement of outstanding dues before processing export or deletion requests.

Data export, restoration, special formatting, migration to another system, or deletion assistance may be chargeable unless included in the subscribed plan or agreed scope.

Some data may be retained where required for legal, tax, accounting, security, fraud prevention, dispute resolution, backup, or legitimate business purposes.


13. Data Security

SolarSAAS takes commercially reasonable technical and organizational measures to protect data against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based, cloud-based, or software system can be guaranteed to be completely secure. Data protection principles commonly include appropriate security against unauthorized or unlawful processing and accidental loss or damage.

Customers are responsible for:

  1. Strong passwords.
  2. Secure devices.
  3. User access control.
  4. Timely removal of inactive users.
  5. Avoiding shared credentials.
  6. Secure internal processes.
  7. Safe handling of exported data.
  8. Security of third-party integrations.

SolarSAAS is not liable for security incidents caused by customer-side negligence, weak passwords, shared logins, compromised devices, unauthorized internal access, or third-party systems.


14. International Data Processing

SolarSAAS, its hosting providers, service providers, or subcontractors may process or store data in different countries depending on infrastructure, service requirements, and third-party provider locations.

By using SolarSAAS, you understand that your data may be processed outside your country of residence or business location, subject to applicable legal requirements and safeguards where required.


15. Marketing Communication

SolarSAAS may use your contact details to send:

  1. Product updates.
  2. Service updates.
  3. Subscription notices.
  4. Renewal reminders.
  5. Feature announcements.
  6. Educational content.
  7. Promotional offers.
  8. Event or webinar invitations.

You may opt out of marketing emails at any time. However, SolarSAAS may still send important transactional, billing, legal, security, and service-related communications.

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16. User Rights

Depending on applicable privacy laws, individuals may have rights to:

  1. Access their personal data.
  2. Request correction.
  3. Request deletion.
  4. Restrict processing.
  5. Object to processing.
  6. Request data portability.
  7. Withdraw consent where processing is based on consent.
  8. Lodge a complaint with a data protection authority.

Where SolarSAAS processes Customer Data on behalf of a customer, individuals should usually contact the customer directly. SolarSaaS may redirect such requests to the relevant customer because the customer controls the data and decides how it should be handled.

SolarSAAS may refuse, limit, or delay requests where permitted by law, where identity cannot be verified, where the request is excessive, or where retention is required for legal, contractual, security, tax, accounting, or legitimate business reasons.


17. Business Transfers

If SolarSAAS is involved in a merger, acquisition, restructuring, investment, sale of assets, partnership, or transfer of business, customer information and related data may be transferred as part of that transaction.

SolarSaAAS may disclose relevant information to advisors, investors, buyers, successors, or business partners where necessary, subject to reasonable confidentiality protections.


18. Protection of SolarSAAS Rights

SolarSAAS may access, use, preserve, or disclose information where reasonably necessary to:

  1. Enforce Terms and Conditions.
  2. Recover unpaid amounts.
  3. Protect SolarSAAS rights and property.
  4. Prevent fraud, misuse, or abuse.
  5. Investigate security incidents.
  6. Comply with legal obligations.
  7. Respond to lawful requests.
  8. Protect users, customers, or the public.
  9. Maintain platform security and stability.
  10. Defend against legal claims.


19. Limitation of Liability

To the maximum extent permitted by law, SolarSAAS shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from privacy, data, security, third-party service, integration, or platform-related matters.

SolarSAAS’s total liability shall be limited as stated in the SolarSAAS Terms and Conditions.

This Privacy Policy does not create additional warranties, liabilities, or obligations beyond those required by applicable law or expressly agreed in writing.


20. Changes to This Privacy Policy

SolarSAAS may update this Privacy Policy from time to time.

Updated versions may be posted on our website or communicated through other reasonable channels.

Your continued use of SolarSAAS after updates means you accept the revised Privacy Policy.


Contact Us

For privacy-related questions, requests, or concerns, please contact:

SolarSAAS

Website: https://solarsaas.com

Email: [INFO@SOLARSAAS.COM]

 

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